Jurang Fair Trade

I purchase coffee once every two months, always an excellent service, prompt and very efficient. Never had any cause to believe that I would receive anything other than five star treatment. Other than coffee, when I had a problem and required help with regards to my milk dispenser and the connecting adapter I received the advise I needed and the new parts just as prompt. Experts!!!!! Wouldn't go anywhere else. I always deal with the same person...thanks Peter Nadin.
Sep 15th, 2020

Super unethical company that takes money from customers even when they are very aware the items advertised are not in stock. They last few orders I have place they have not had the items in stock (varying items), but they are not informing customers of this. They are instead taking their money and then posting the items a week or so later when in stock even though next day delivery is advertised. I can completely understand if this would have been the case for one or two orders as things do go out of stock, but it is every single time I place an order. Theres no offer of a refund and only on certain occasions have I been informed that next day delivery is rather two weeks later. Its just bad business to take a customers money under false pretences. Their excuse is that theyre a small business, but I myself am a small one person online business and always manage to remove items from my website if theyre not for sale. This company needs to adopt better morals and treat customers with more respect!
Oct 17th, 2022

Ordered a coffee machine from Jurang. Not only were they the best price for the particular model I was after, it was delivered within 24 hours together with a generous selection of different beans to try. Pete was an absolute pleasure to deal with. Answered all my questions with patience and was very knowledgeable about coffee in general. Outstanding customer service. I will certainly be placing my future orders for beans and accessories from Jurang. Very pleased Ive found them.
Aug 8th, 2020

We bought a Jura Z6 from Jurang and cannot speak more highly of the team! Not only was it the best priced on the internet, their customer service and follow-up has been top-notch - delivering the machine when they said they would and being on hand promptly when we've had questions. I really can't fault Jurang!
Jun 25th, 2020

Good customer service, value for money and great-tasting coffee. Fair Trade too. What's not to like?
Oct 24th, 2019