River Island

I was served by Gracie and she was super helpful and friendly!
Apr 16th, 2023

I was today to buy a present and the girl at the till didnt even say hello. customer service is awful! The staff in the till looks miserable and a bit rude. They shouldnt be working there as a customer service, because they dont fit the title. It was my favourite place and I got a lot of Christmas present and dress myself from there but from today is the last time I go there.
Mar 30th, 2023

Horrible customer service!! Specially one lady from the staff was so rude to my friend today 10/03/23who just asked her question about the sale . Not professional at all . The company must teach you how to talk to your customers before hiring you!!
Mar 23rd, 2023

I managed to get the 10 deal. Staff are so friendly
Mar 15th, 2023

On the 12/03/2023 I went to this shop at Luxicon, the customer service was just awful! The young lady approached me and my daughter at 17:50 and reminded the shop was going to close in 2 minutes and I I just said on and she repeated 2 MINUTES!! Very rude way and she shouted some colleague upstairs to come down and shut the doors. I left the shop very upset. I returned 5 minutes late, same girl and another one were near the door, waiting till 18:00 to close, I entered the shop and asked to speak to the manager, she told me that there was no manager at the time. I mentioned she was rude and I hasnt happy with that, then both girls became rudely argumentative, a guy came downstairs and also was very rude towards me, didnt even know what was going on, he seemed to try to intimidate me . All 3 are probably under the age of 20, all in a rush to shut the doors and go home. Horrible service. I called River Island today and spoke to Jasmin, she presented herself as the manager she just apologised and well I will NEVER go back to this shop in Bracknell, the worst experience ever!!!!!
Apr 6th, 2023