First Insurance Services

Very slow and unreliable, have been waiting nearly a month for my NCB bonus to be sent over, have called around 20 times with no help what so ever. Worst insurance company out there!
Mar 21st, 2022

Worst of the worst. Tried several times over the weeks to email. No reply. Called the company 20-30 times for weeks and weeks. Call is put on hold and NEVER answered. They wouldn't let me cancel within 14 days. After more than a month I received a text not an email. That said my insurance is cancelled. A small amount of the cost of the policy was returned to the account and that was it. They basically waited until after the 14 days where I could have received the amount back and then told me it was cancelled. Most of the money I was charged for the policy they kept. Don't use this insurer and tell everyone you know to stay well away.
Jan 23rd, 2021

Critical: Quality, Responsiveness
Nov 8th, 2020

1 hour waiting on the phone to speak to an operator regarding a change of policy. requested a call back and of course they did not call me back. After another hour, once get to speak to somebody there was poor signal quality and they just hang up straight away. First and last time with them absolutely avoid as AWFUL customer care service
Nov 5th, 2020

Critical: Professionalism, Quality
Oct 28th, 2020