The Gainsborough Practice

Apr 15th, 2023

Apr 13th, 2023

Countless times Ive booked in for my baby to have her skin checked as I knew there was something wrong. First time I went one of the nurses taught me how to put on cream like I had never used it before??? After numerous amounts of trips to the same woman (not sure if they even have anyone else for babies) my partner finally got an appointment at the bagshott site and the doctor told us my 4 month old has eczema (as I already presumed) and prescribed a cream. This surgery is not great at all and the wait time to even get to speak to them is a joke.
Apr 3rd, 2023

Since Gainsborough joined up with Forest Health I am disgusted with the lack of duty of care. I was under the care of Dr Goel who I have been informed has left. Prior to my stoma operation I had two bowel resections so I have a short colon and my electrolytes go down due to a short colon making me very ill and I am now on medication to alleviate my electrolytes plummeting. I was advised by Dr. Goel to have a blood test every two weeks. The last three times (since the merger) I have asked whoever answers the phone to ensure that the blood requests are on the system and I am assured they are - they are not!! The nurse at Boundary House had to print off forms for me to take to ensure that she had the request for bloods. One of the doctors at The Forest Group called Jeremy said he would ensure that the forms would be on the system when I went to Boundary House, they were not! Not very professional is it? I have just spoken to a locum GP and now advised to have a blood test every three months! I would also like to state that when calling the GP, the recorded message is now on a loop and one has no option to speak to reception. The whole system is in shambles and I am seriously thinking of trying to find a decent GP practise who cares about its patients if there is one anywhere
Feb 4th, 2023

When you have to make an appointment with your primary care doctor, getting through to their surgery can often feel like hitting a brick wall. Most appointments these days must be made by phone, but many of us have grown frustrated over the fact that it appears to be so difficult to simply get our inquiries answered. Calling a doctor's surgery is like playing a game of telephone tag, and getting any actual resolution is unlikely - every call just seems to bring you back to the beginning. At its core, this is a complaint about the inefficiency of communication in doctors surgeries. Too often, when you call a doctors office it seems like the receptionist is too busy to take your call and arrange a consultation. Either they never answer the phone, no matter how many times you call, or they refer you to someone else who is yet farther away from your desired goal. Even after giving your information, days can pass with no response. What makes this problem so frustrating is that it prevents patients from getting the care they need. A doctors office should be a source of accessible healthcare, yet many of us struggle with being able to even book an appointment. Without being able to speak to a receptionist, patients may find themselves going to the emergency room because they do not know what else to do. This issue is often wide-spread and can be experienced in most medical facilities. While it is understandable that some days are busier than others and that the staff may need extra help, it is not acceptable that peoples health needs are not being met. Issues with medical appointments can be extremely distressing for patients and may result in a decreased quality of life. A solution to this problem must start from the top. Doctors surgeries should implement a system that ensures phone calls are answered in a timely fashion. This could be done by hiring additional staff or training receptionists to quickly handle callers inquiries. Alternatively, surgery staff should consider providing an online portal where patients can easily access appointment schedules and book appointments at their own convenience. Doctors should take responsibility for the way they are running their practice and prioritize patient care, no matter how busy their day is. They should attempt to create a more efficient communication system to ensure that phone calls are answered, and patients needs are heard. Patients should not be put through the ringer, just to get the help they need.
Jan 4th, 2023