Santander

Appalling rude associate. Made me stand in a queue to speak with her only to take people walking off the street into her office. And blatantly looking at me like she was enjoying the power trip. So tempted to include her name but will complain directly to Santander instead. The counter staff were absolutely lovely.
Feb 4th, 2023

Worst costumer service ever . Very rude manager walk away from me no explanation. Wanted to pay for work done for me by company holding business account with them by cash . Had invoice number . I did believe paying cash for something is still legal tender in UK unfortunately not in Santander making their own rules . Well I guess they trying to control everyone but with that will fall behind soon . Complete disaster pls avoid business or personal.
Jan 2nd, 2023

I went into Santander in Bracknell today with a unusual issue and the lady behind the cash counter couldnt have been more helpful she took time to listen and also asked the lady working at the front door desk to help and she called her husband who also works for santander both ladies where so helpful thank you both so much i am sorry i didnt get your names it was lunchtime on 5.11.21
Oct 9th, 2021

Tried to put money into my account. Told to use atm. Put money into atm, it failed and said take out money (no money to take). Waited 5 minutes then machine said cannot complete. Finally spoke to someone after 15 minutes, to be told will be sorted in couple of hours. No response, so called head office after 4 hours, on hold for 45 minutes, they tried calling after 3 attempts they sent email. I then got answer phone message saying they'd found 210 of my 220 deposit is that OK? Shoddy service
Jun 20th, 2021

Staff were polite but it took 3 attempts with different it machine and staff just to pay in one cheque so wasn't doing anything really complicated. Totally disgusted with your so called it system!!!!
May 17th, 2021