Town Garage Brackley Ltd

Apr 12th, 2023

I can't recommend these guys highly enough. I never bother writing reviews but their service is genuinely brilliant. Go to them first !!!
Mar 20th, 2023

Feb 23rd, 2023

A great local garage. Always friendly and give a great service. Highly recommend.
Jan 16th, 2023

Contacted Brackley Town Garage and booked my car in for a diagnosis after a warning light came on in my car. After they confirmed the problem and gave me a quote, I booked in with them to have it fixed. Between booking and the car going in, a second fault developed on the car. The car went in, they then called to say they had ordered the wrong part for the initial problem and would have to order the correct part, which would take two weeks. The second fault that occurred, they would price up and call me when confirmed. One week later I hadn't heard back so gave them a call to get an update on the part being ordered for the second fault. They explained they hadn't ordered the part yet but I could book in for the fix of the first problem. Wanting to kill two birds with one stone, I declined, deciding it made more sense for both problems to be fixed in one visit. They once again said they would come back to me once the part had been ordered for the second fault. Another week and a half passed and I still hadn't heard anything. I gave them another call and asked for an update. They still hadn't ordered the part but assured me they would call me back once the part was ordered. I offered some feedback on the phone and asked them to try and be more proactive with their communication. It had been a few weeks and the only time I seemed to make any progress was when I chased them. This feedback was not well received. Nevertheless, the call ended with them saying they would call me back once they had an update. I gave them the benefit of the doubt and decided not to chase them but that they would follow up on their assurances and call me... Since that last phone call, over another 3 weeks has passed and I'm yet to hear from them. All in all a very disappointing experience. I am sure they are good people, however, I cannot give anything more than a 1-star review for the service I have received. Wrong parts being ordered is not good but excusable, poor communication and inability to take feedback are not.
Feb 11th, 2023