York Cottage Spa

Unfortunately we chose this house to celebrate a birthday and were utterly disappointed. We had spa treatments that were booked months in advance but after not hearing back when we asked about timings a couple of days before our stay, the owner who clearly knew the treatments were not going ahead, did not reply. Not until an hour before our treatments when he advised nonchalantly that sorry the masseuse is ill, you can have a refund for the treatments. As a business owner myself I was absolutely horrified that nothing had been offered in form of compensation. The only thing he suggested was that we book another spa day & get a discount on treatments if we book them again! He carried on his radio silence when we tried to negotiate some other form of compensationno response whatsoever to emails or any other form of communication. Diabolical customer service. We had this booked over a year in advance & after an awfully tragic year for some of us, we had really been looking forward to this. Such a shame as we really did try to resolve it in a reasonable manner but weve had to resort to trying to communicate on here. The house itself is fine apart from the fact that some of our party had to stay in a completely different house apart from the main building which was not fun in the rain & the dark & absolutely not a spa apart from a large jacuzzi.
Apr 24th, 2023

We had a lovely weekend away for my sister and her friends 40th birthdays despite the issues we had, but this wasn't a spa weekend. It's a large house (although not all rooms are in one building) with a large jacuzzi. Communication was poor. Had to ask about facilities and towels etc a few days before as no info sent, we'd booked 9 hours of treatments and didn't receive a schedule. On the Saturday morning 10am, when our treatments were due, we got an email to say the therapist was ill and no back up available. Really disappointing for a supposed spa weekend! No alternatives offered and only offered upgrade from 30 to 40 min treatment if we booked a spa day (we'd all booked 1 hour treatments!). So we'd have to pay out even more if we wanted to be compensated for the disappointment of not getting any spa treatments on a spa break. Emails to complain and try to resolve the situation reasonably were not responded to. We could have booked a large AirBnB and had a good time together, spa break this was not! In response to the owners reply, we were only refunded for the treatments which had been cancelled which you would expect. No afternoon tea was provided, this is untrue. We have had no compensation at all for the very late cancellation of 9 hours of treatments (which was apparently going to be done by 1 therapist!) or for loss of enjoyment/expectation. We only received a response to our very reasonable private emails to try and resolve the situation once our group started to post our reviews!
May 2nd, 2023

May 1st, 2023

We booked a 40th celebration spa weekend at end of March. We had 9 hours worth of spa treatments cancelled on the morning of when they were expected to be carried out. Poor compensation offered in the form of booking and paying for another spa day with treatments upgraded to 40 minutes (however we already booked hour treatments). Emailed to discuss this poor compensation, still waiting reply from 3 weeks ago. Would NOT recommend this place! Terrible customer service and a huge disappointment. Will not be returning again!
Apr 25th, 2023

I stayed at York Cottage House & Spa in Bozeat for a weekend with friends. We booked the whole place for 2 nights. It wasnt great. If youre wanting a spa definitely look elsewhere! This is just a house with a jacuzzi and small sauna. The house itself is nice but a little tired. As per the website, there are 3 additional ensuite King rooms in a detached building on the property. I was in one of those rooms and it wasnt ideal because its a few minutes walk up a long driveway from the main house so not easy to come and go to your room from the main house. Also these extra rooms are in a building that is attached to a residential property and has an internal, interconnecting door which you cant lock from your side and I didnt feel comfortable about that. The communication with the owner before, during and after our stay was appalling which made the whole experience very disappointing. I wont be going back or recommending it to my friends.
Apr 30th, 2023