Paul Simon Lettings

Paul Simon recently found tenants for me. I have nothing to say but positive things. Great experience and very professional. Thank you to the team!!
Jan 27th, 2023

Very helpful until youve actually moved in, then they couldnt care less. Maintenance issues took forever to be sorted or never were. It took them 2 years to replace a sofa that was broken when we moved in - and then they replaced it with a smaller 2 seater (instead of 3) that was way worse quality. When we moved out, they tried to charge us for things that were either pre-existing or their own maintenance crew had done (they tried to charge us for a fire alarm theyd replaced that apparently didnt meet fire regulations). Took months to get our deposit back after agreeing all the deductions - which they tried to get us to pay upfront rather than taking from our deposit. They withheld our deposit on the grounds of needing to prove wed settled the household bills (which were in my name, not the landlords so wasnt relevant or legal to do). They also ignored my emails for a month until I was able to provide the bills (which I shouldnt have needed to do). Id give them no stars if I could.
Dec 27th, 2022

Such friendly ,kind and thoughtful staff. As well as extremely professional. So happy that my experience of finding a home for myself and my baby was one with Paul Simon letting agents. Highly recommend this letting agency for a happy and very smooth moving experience its much guided help and support. Thank you so much to Theo and the team!
Oct 31st, 2022

Aug 14th, 2022

We've just moved into a property that's managed by Paul Simon and have had a pleasant experience so far! Lee and Sarah have been very helpful and have dealt with queries quickly and efficiently. Would recommend! Edit: whilst the move went smoothly, the agency has been terrible ever since in handling any of our issues. They consistently ignore our emails and if we do get a reply, it tends to be very brief and a bit snarky. We've recently reported leaks in 3 separate emails, the first of which was aent on August 17th. When we finally got a reply today (27th Sep) regarding a different issue, we were told the landlord said repairs weren't worth it - but nobody ever bothered to inform us about this in the 6 weeks since we first got in touch. Wouldn't recommend.
Sep 19th, 2022