Tower Hamlets Council

This council is terrible and the staff are not helpful at all, some are even arrogant. These workers need to improve their customer service skills. If I could give zero stars I would! Also learn what an emergency means!
May 4th, 2023

They do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance in heaven that they are true. I was born and raised in this borough, volunteered my time to give back to the community over the years. I have never expected to be handed everything and well aware of the housing crisis, all I ever asked was for them to help me find a property that is properly licensed and approved by the council within the private rented sector. I am now very ill due to the stress of living in the unlicensed HMO Ive been residing in. I cannot work anymore and I cant do things on my own. If the council had helped earlier, I would not be in this position and still be able to work, now they will tell me I should just move somewhere cheaper so I can be out of their way. I will not allow this. One of the workers had the nerve to tell me not to let this get to me mentally, like I havent lost everything. Another worker who was actually my caseworker a couple of years back asked me not to bother him again when I asked for help. To top it off, Ive been paying rent to people that illegally tossed my belongings outside and forced me to change the locks. (because I reported them and refused to leave without an valid notice) I had to pay 200 out of my own pocket and Im still paying rent. The landlord and agents occupying the property are criminals and the council are well aware of this. Who do you think advised me to cripple myself financially like this? TOWER HAMLETS COUNCIL. They do not show authority but have the audacity to call themselves one. The mayor of this borough should be hanging his head in shame, no integrity and no dignity. I hope everyone had their chance to get justice for themselves because this is beyond deplorable. I will be pursuing this and making sure everyone knows how corrupt things have become. I hope they read these reviews, every single one of them. I want them to question their moral compass if they have any. Maybe others will eventually move on and let them get away with this, but I will not. When you have lost everything with barely anything left to lose, you have all the time in the world.
Apr 30th, 2023

Got a parking penalty and I have no arguements with it, I deserved it. However.... I wrote to the council asking for the details (because I lost the paper) in order to pay. I recieved nothing... other than the letter telling me my charge has doubled because I have not paid the earlier fee. SHAME ON YOU TOWER HAMLETS COUNCIL, you deserve this rating and i believe you to be a money grabbing pointless council.
Apr 22nd, 2023

Horrible staff. I called up Tower Hamlets Coorporate Office regarding a large item of furniture that the Bulky Waste Collection hasnt collected. The lady kept telling me to contact Streetline. Ive called Streetline numerous times and they dont even have an operator! She kept telling to call them but she cant get it in her head that the Streetline service doesnt have an operator so she cut the line on me. I cant believe how Tower Hamlets Council pays people to do this. The furniture has been in our flat for weeks and we have a disabled person in our flat. Bulky Waste Collection didnt collect it and then after the Missed Collection Request - they still didnt collect it. So we have no option left but to dump it on the street!
Apr 2nd, 2023

Mar 20th, 2023