Barnett's Coach Hire

We used Bartletts for the first time for a U3A trip for 40 to Aylesbury. Having read some of the reviews on here I was a little worried. However we were all delighted with the service. Lovely modern very clean and comfortable coach. On time for pick up and reassuring call from the driver half an hour before. Lovely, thoughtful and professional driver, Andy. Good value and excellent office communication from Jess and Hannah. So, do be aware of making assumptions when you read reviews. The negative ones were essentially about daily schools journeys which is an entirely different ballgame but involves a lot of extra clearing up and cleaning for the driver! Would certainly recommend and use again.
Nov 19th, 2022

School Bus Service - As they dont have any competition Barnetts do as they please and provide an overpriced substandard service, when there is an actual service. I had lost count of the amount of times that the bus was late (sometimes up to 30/40 minutes and on more than one occasion over an hour), however this year they took it to a whole new level with14 delays during the summer term. Most of these delays are caused by breakdowns because their buses are old and not fit for purpose. Their service (or lack of) seems to have got worse with each year, although their prices continue to rise. There is never a refund or credit, even when alternative arrangements are made (cabs/train). During exam period this summer (which I had to pay for two passes for the whole term - 126 journeys even though my sons would only be using the service for 47 journeys) there were 3 mornings when the bus was delayed and they wouldnt have made it to school in time for their exams so we had to make alternative arrangements. Exam period is stressful enough for children without having to worry about whether they will get there in time. Last term cost me 13.50 per journey for my two sons, they could have got a cab and it would have been a lot less stressful! And I havent even mentioned the buses that leak, and that they send buses that arent large enough for the amount of children, even though they know how many there will be. They are an absolutely appalling company and I am so pleased that my children and I will never have to deal with them again.
Aug 21st, 2022

Avoid at all costs. They give a quote and then dont follow up when you try to book. Fob you off with stories about having technical issues and leave you in the lurch with no transport.
Jun 27th, 2022

Very bad service, continuously late, inexperienced staff who are definitely not customer focused.
Jun 26th, 2022

Jun 13th, 2022