Steps to Wellbeing Poole & Purbeck & East Dorset

What can I even say about the Steps2wellbeing 'service'? I'm a nurse and am ashamed that services like this exist. They're like putting a plaster on a missing limb and if NHS mental health provision was properly managed they wouldn't exist. My experience of trying to get help for a young family member with severe depression was appalling. He was sent 'appointment letters' with blank spaces where the times and dates were supposed to be. S2W were unable to understand that people with mental health problems often find phone contact difficult or impossible. He was forced into online 'CBT' initially (no contact with a human at all) and when that unsurprisingly had no effect, by phone. He had a nice but ineffectual person who advised him to do relaxing things, such as have a bath. (Note that I use the word person as many of those supporting patients in S2W and similar services are singularly unqualified in mental health - they aren't psychologists or mental health nurses, or even counsellors.) Eventually, my relative got referred to an actual psychiatrist and got a diagnosis we had known he had for many years. In summary, Steps2 wellbeing is a service unfit for what it's designed to do and simply frustrates those who need mental health services. I live elsewhere and this is a local problem caused by commissioners who haven't got a clue - perhaps local authority bigwigs need to be given some mental health awareness training or spend some time on psychiatric inpatient wards? The only people who suffer are those desperate for help.
Nov 20th, 2022

Both patronising and absolutely disgusting chat with Debbie Allen! Her very first questions insinuated I might harm my children! And wanted all their details! She hadn't even bothered reading my file to see I have been suffering from PTSD from finding my 12yr old son who had passed away! I will be reporting her first thing tomorrow Don't send your loved ones here. She couldn't care less! Totally Fake!
Nov 15th, 2022

Was advised by Lauren that suicidal thoughts were normal and Rousi that my goals werent good enough for CBT as they were things like just going for a walk. Asked for clarification on what the goals should look like only to be told that I needed to think about what I wanted (I had, and they werent good enough apparently). Practitioner refused to end phone call when asked and I had to ask repeatedly for complaints phone number even though they offered to give it to me.
Sep 26th, 2022

Never answer the telephone. Says your in a cue then 2 seconds later its tells you they cant take your call
Sep 1st, 2022

Just finished my sessions with Karina, Helped me so much with my anxiety.such a lovely calm person to work with Thank you
Aug 22nd, 2022