mdh Plumbing & Heating

Positive: Professionalism, Quality, Value Services: Toilet installation, Shower installation
Apr 29th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Plumbing pipe repair
Apr 16th, 2023

Positive: Quality, Value
Apr 9th, 2023

Mar 27th, 2023

Most unprofessional, rude tradesman with the way in which he communicates. Calls himself the highest rated plumber in England - if only that translated into customer service. Was meant to do kitchen sink for me, by separating it from dishwasher and washing machine, as I've suffered from a strong musty smell coming up it for almost a year now. Was all agreed and i was so relieved to have finally found someone with such good reviews to do the job, after having bad trade jobs in the past! I was filled with hope when he agreed to help. However not long later when i was asking him questions about the job (as i'm not a plumber and like to gain an understanding of what's being done in house), he came out with the fact he couldn't smell anything on the day and that my allergies were in my head. Explained pupils have even smelt it and said that was called 'imagination'. Although upset, I tried to dismiss it at the time, as he showed a lot of knowledge in his messages about actual job, claimed to want to do it and to be honest I just wanted it done! But it's been continuous insults since then. He may as he says multiple times be 'the highest rated plumber in England', but you can be the best at something in the world, but a customer doesn't want to feel disrespected or undermined. I've tolerated lots of dyslexic messages and now drunken voice notes, yet I am the crazy one! Moreover he has not lifted a finger in terms of actually trying to help source the parts and I've been trying to order parts for months (coming from abroad). He said his job is a plumber, not sourcer - despite visiting a plumbers merchant most days. He refused to set up an account to order parts leaving me the customer to sort it all out. Fortunately with the help of the plumbers merchant and about 20 phone calls later to the company, I managed to finally order parts this week and text him to share the news thinking he'd be happy for me. But what i received back was shocking: drunken inappropriate voice messages, again mocking me for wanting new parts (despite never suggesting a suitable alternative kit) and then a phone call; the nature of which has left me truly shocked as a single woman. Prior to this I had asked him to sort my ball valve and help with shower part and again was left to talk to Vado and order parts myself. I also had a few other plumbing issues that he said he'd fit in after other customers in my area, so leaving me until last. Honestly if you don't want to do a job, just tell the customer from the beginning rather than mess them around. I think if you're looking for a whole bathroom in Sandbanks, then maybe his customer service improves in-line with the pay packet, who knows? But I honestly feel shaken up by this experience (despite no job even being done). I feel like I should be the one being paid after the way he has treated me and all of what i've managed to do these past two months, with no help from the so-called professional. Yes i'm thankful for answering all my questions about what the job will entail, but unfortunately that's as much as it will come to, as I can't have someone so disrespectful to me as a precursor to any job even being done. My search for a plumber continues, but preferably someone nice and professional as opposed to someone who deems my plumbing problems to be in my head, in spite of friends and pupils also smelling the pungent smell that affects my health. I am left shocked and upset by his rude, explicit communication and don't want to be writing this as was hopeful only the other day when sink parts ordered. But I feel let down majorly and after this whole encounter there's no turning back.
May 1st, 2023