Holdenhurst Pharmacy

Apr 26th, 2023

Never had any issues. Always helpful and polite.
Apr 25th, 2023

All the staff have been so kind,friendly and helpful,I always feel welcome and they take the time to talk to you,I highly recommend them to anyone.
Jan 14th, 2023

Two customers walked out without beeing served within a matter of 7 minutes. I understand the role the local pharmacy plays within the local community and that is there to listen to vulnerable people but... There should be also a diplomacy how to pause the long chat/monolog with the customer (these conversations should be private anyway not that others in the shop should listen to them), make an eye contact with people queueing and clear the queue before returning to the conversation. Plus when I asked the pharmacist to confirm if they have a simple item in stock I was looked down by him and he said I need to speak to the other person. The other person, I presume the Health Care Assistant/Dispenser said "he is the Pharmacist!". Last time I have checked the Pharmacist is a normal human being serving the community and when the queue is forming and there is no one to relieve the other person from a long long long conversation, it would be a good team spirit and practise to ask queueing people 'How can I help?' It would take probably less than 2 minutes to serve the remaining two people and would earn pharmacy these much needed I've tried to use this local pharmacy during the normal days however, there was always a long queue of 'other' regular pharmacy users. Can't working people go for a simple thing to the pharmacy and be served in a timely manner? We do not have time to wait and wait in the queues, there is work, commute and other activities that must be fitted in our 24 hour schedule. Even GP does not want to see you for longer than 5 minutes if you are lucky to be seen at all! So please keep that in mind when you have more than one customer in the shop. Maybe a self check out for standard items (not over the counter or POM) would be something to consider or customer service training to provide empathy for certain customers while clearing the queue and recognising those who might just have a quick question like 'do you have this in stock?' If this simple question of mine would have been answered I would have waited but waiting for 10+ minutes to be told you do not have it in stock, would be extremely frustrating. Overall, it's a shame but Asda pharmacy will have to do or Boots one in the town.
Jan 8th, 2023

Staff is always helpful. Great service
Dec 24th, 2022