Tops Day Nurseries: Charminster Nursery

My son absolutely loves it at tops the staff are great and so helpful
May 11th, 2018

So when my child started at tops we was told they would meet his needs and at first they did his key worker was awesome! She was special interested in working with special needs children so her enthusiastic and understanding out weighed all other members of staff.. My problems only started to arise when new management took over.. They had lost all paper work that was essential in applying for extra funding for 1'1 support that my child desperately needed.. I ended up filling in same paper once again!! Only to be told few months later that the couldn't have my child at setting anymore.. if the original paper work got sent off my child would of had the 1-1 in place but instead they excluded him! I lost my job due to this devastating act! Had to pull my buisness out! I'm single mother who relied on child care my child was then out of early education for 8 months before starting school! My child is special needs and luckily he now has 1-1 at his school.. I don't understand why with tops being such a massive franchise why they was not equipped to make sure every child needs being met! There needs to be more training for staff to deal with high functioning autistic children. One main reason my child got excluded was 2 members of staff was expecting and they didn't feel safe!..my child was 3!!..
Dec 17th, 2016