Boscombe Gardens Dental Practice

The receptionist today(only if I knew her name) was awfully rude, impatient, did not understand what I was saying (mind you, do not get me wrong here please, as spoken English was not at all the issue) anyhow, I felt so belittled, and she refused to even listen to me further AND was pointing out to the door showing her index finger, shouting that I should leave. Sooooo unbelievably rude. I was shocked and gubsmacked.
Apr 16th, 2023

The whole family was booked in with Agila today and we were so impressed , She was thorough and professional and made us all feel at ease. The lady was lovely on reception too.Would highly recommend.
Apr 7th, 2023

The Lady on reception was so helpful (wed 4th jan) she booked me in that day as I was in alot of discomfort- she is very friendly & informative! I had a thorough checkup by the dentist and they all made me feel very comfortable and overall I was very pleased with my visit : )
Jan 23rd, 2023

I have been with this dental practise for many years now and never had an issue until today. The Receptionist is very rude. Also hanging up on patients isn't very professional.
Jan 14th, 2023

I would leave zero if it would let me. Arrived on time for my appt with my newborn grandson. I was told I had to wait outside in the blistering heat until the receptionist was ready to book me in. I asked if I could stand in The porch area I was refused. It couldnt be because of covid because no one was wearing a mask in there. The government advice is stay out of the sun in this heatwave, plus I have severe health issues. I told them this and I was still refused so I left, moments later the receptionist rang me screaming down the phone claiming I had abused the dentist, I had not, I was the one being abused. I hung up on her as I could not make sense of her words through her uncontrollable screaming, and she was making my anxiety even worse. I then received a nasty text banning me from the dentist because i a)didnt attend? And b) because they claimed I was abusive. I was not, just very hot and concerned for the baby. But how can they claim I didnt attend but also abused them at the same time? I Am in process of making an official complaint to NHS England about them. Over 40years I have been at that practice and I have NEVER experienced treatment that disgusting.
Aug 27th, 2022