Bourn Surgery

Always lovely staff on Reception and Pharmacy, The GP's & Nurses are caring & kind.
Apr 14th, 2023

Nice doctors, seem to be spending enough time with you, not rushing too much. However, impossible to book an appointment the same week if it's not a medical emergency. So I have to wait for a week and during this week it actually might become a medical emergency :(
Sep 26th, 2022

Jun 30th, 2022

I have been with this practice for about 18 years; I have several long term conditions so I have a few comments. The electronic appointment system is good and I usually get in within a few days after booking on the web. I have found the doctors to be professional and careing people although they are often stretched in the limited 10 minute slots they have. The treatment is usually very effective. I would give five stars for this. My main critique is for the dipensary: I have regular medication which I need for life - it does not change very often, but every time I have to go in to collect medicenes, I am quized like a 9 year old about the payment for the mediation. - totally fed up wth this. I pay for a certificate every year - whats the problem? I have overheard other people in there colection medication, Its not just me, -its the way they speak to people in a patronising "I know best " attitude.. It would not hurt to be more pleasent to your customers. Hence four stars overall.
Feb 21st, 2021

I had concerns about my elderly mother entering the surgery because of Covid 19. The practice nurse Hedda took my mother's blood pressure, and changed her dressing in the surgery car park, through pouring rain, and in good spirit. Many thanks!
Sep 6th, 2020