Martin Grant Homes - Buckton Fields

One of the Best New Builds you can buy, with a Customer Care service you can rely on...
Jan 13th, 2023

Nice area
Jul 27th, 2022

Looks like a nice development
Jul 15th, 2022

(Translated by Google) Not bad! (Original) Nem rossz!
May 17th, 2022

Martin grant beautiful large houses but very disappointing sales team. They are happy for us to wait while they complete the chosen plot. They take the 500 reservation fee. This isnt the case when its the other way round. If you are not ready by in our case mid /end September they become very impatient and threaten you of withdrawing the sale. Unexpected delays from the buyers side for not sorting out their mortgages sooner meant we were unable to meet the deadline. Having explained this to Emily and that we would need extra time of another month which she agreed in writing. Then first week of October email received to confirm correct address to return reservation fee. Not once did Emily have the courtesy to ask how is it going with the buyers funding which turns out to be another 3 weeks taking it to end of October and possibly into 1st week November. Sure enough the cheque came through for 250 with an apology for the sale not being fruitful from the manager. As if it was our fault. The audacity from them as if you agree to something in writing you should honour it. A written agreement!! I fail to understand why they couldnt discuss this with us and ask realistically how long would it take for buyers to sort their funding. If we waited nearly 4 months while build was in progress why not another 3-4 weeks. So they are now going to resale the plot which could take another 6 to 12 weeks for exchange / complete.. There are still couple of other plots still on reservation with no movement. Sometimes things dont happen as planned and there is a reason. In our case it is a blessing as it has highlighted very poor customer service and lack of empathy and that these people only interested in the large amount of money. They dont care about you. Good luck in re-sale and the extra weeks in completion while that property stays empty which obviously costing you money. Also dont be fooled by their show rooms because the plot you buy inside is just basic. Oh well plenty of 4 bedrooms out there Im sure one is destined for us.
Oct 4th, 2021