Platinum Airport Transfers Heathrow

I had a terrible experience after using this service for my clients at London Heathrow, I booked via Airport Taxi Transfers and the car service they used for my clients reservation was Platinum Airport Transfers. The dispatcher named Soraz or something similar called my client as soon as they landed demanding waiting time money from him. The flight was delayed by 1 Hour, the service did not track the flight despite having been given the flight information. The dispatcher hung up after being asked as to what airport service doesnt track flights, was rude and completely unprofessional to my client later on my client was sent an automated text regarding the the drivers info so when my my client came out into arrivals within 30mins of landing the driver had decided to leave, when he was called he said you didnt show up when you said so Im gone when asked why he didnt track the flight he said speak to the office and hung up My client ended up taking a black cab home. After being informed of what had happened I called Airport Taxi Transfers the guy who I spoke to was rude and useless, told me to reply to the reservation email which is a no reply email address. Please avoid dodgy services like this. Stick with reputable companies like Addison Lee and Blacklane. You will just be left embarrassed using a terrible service like this.
May 14th, 2022

Simply perfect.Polite driver on time pick up clean and comforatble car. I am glad i have used this company will deffinitely be using them again.
Sep 24th, 2021

May 24th, 2021