Avocet House Care Home

Definitely worth the five stars. Stunning rooms and such friendly staff
Mar 30th, 2023

Absolutely a lovely place. Staff very friendly
Jan 23rd, 2023

Sep 21st, 2022

I would not recommend this care home at all, as a family we have regretted choosing this for my late father in law. Please do not be fooled by the fancy decor, the drinks you are offered when initially choosing a home. It is a sales pitch. Look for a alternative care home that will look after your loved one. They did not meet even basic care needs, bell not at his side, catheter care not existent, did not seek medical advice , showed no respect to residents, staff complained when the bell was pressed, even called residents attention seeking when they rang their bells. Staff did not support meal times, and gave him food he disliked when they were told he would not eat such as pasta, served 3 times during his final week of life. Food was cheap, made to look fancy, fruit whips served at every meal. I can not express how poor the care was, since we have complained, the response the family has had has been lies but now we have care home notes we can prove how poor the care was. Please do not choose this care home, you will regret it as we have done, your loved ones deserve more!
May 31st, 2022

Level of care is very poor and extremely disappointed with how my relative was treated. Would NOT recommend this care home for palliative care. Staff and managers did not listen to family members concerns about the poor level of care given. Do not be fooled by its nice appearance. The care and respect for residence is what matters and that is not given here.
May 9th, 2022