Concept Windows & Doors

Horrendous experience with this company! They lied for months and months and made false promises about delivery and fitting and are completely clueless when speaking to them on the phone to get answers. Had one window fitted by them and they left the kitchen an absolute state and didnt clean up by themselves. I was shocked and upset at the lack of professionalism. Avoid avoid avoid like the plague as guarantee you will be left disappointed and furious!!
Dec 5th, 2022

Sep 13th, 2022

AVOID - bifold and roof lantern eventually fitted after weeks of hassle. Insurance then made null and void 4 months after completion due to Concept not paying the premium. Lied too numerous times by the owner with promises that never materialised. I would give ZERO stars if I could.
Apr 24th, 2022

Absolute cowboy owner, cant be honest continuously lies. Never turns up despite promises that he will. Lots of chances but time for small claims court. Please steer clear from this company.
Feb 15th, 2022

Avoid this company like the plague! The most unprofessional company Ive ever dealt with that have lied on multiple occasions. We ordered and paid in full for our windows in August 2020 via ex owner Robin Stephenson, he was unable to manage our expectations and every week would say the windows will be on site next week. Come Feb 2021 some windows did turn up but in the wrong colour. They damaged freshly plasterboarded walls removing the incorrect windows. We then didnt see any windows till late April and the final windows were fitted around June time. All the windows have been fitted to a poor standard, they leak and are drafty as they have not been sealed correctly. Gaskits are missing. Glass doesnt fit properly in some places. Windows and doors catch when opening and closing as they have not been hung correctly. Its a shambles. Concept are accepting no responsibility for the damages. They lied and said they were FENSA registered, they werent/arent. A RISA inspection condemned all the windows as they are beyond repair.
Oct 26th, 2021