Landmark Pharmacy

My whole family has been a very regular customer for many years, my son has a very serious eczema and as usual we ordered his repeat prescriptions which were originally prescribed by the hospital. When I called the pharmacy they insisted that they have received my son's prescription but I could collect one tub of Aquaderm Cream and they will deduct when they will receive the normal prescription which has been a regular pattern when prescription does not arrive on time. But the pharmacist had to make a drama out of a crisis and he refused what was promised over the phone and told me I had to go through 111 which as registered disabled I could not do that at the time normally due to the long wait. I came a long distance from the other side of the town to reach the pharmacy but no consideration was given and I needed to go home to take my medication for my transplant. When I was on the way home I called my son's surgery they informed me that the surgery called the pharmacy and emailed early that day that they had difficulty sending by electronic form and to ask they driver to collect prescriptions from the surgery but the pharmacy never bothered to read the email and no action was taken even though it was an urgent medication request on repeat! The pharmacist Ajay Patel was very rude, very impolite, arrogant, and gave me offensive and insulting remarks whilst leaving the pharmacy which was totally unacceptable behaviour from a pharmacist who is supposed to be a professional and outstanding in his work especially knowing I had a disability. The pharmacist Ajay Patel made the situation worse by wasting my valuable time and the your staff had falsely promised me that I can come all that way to collect a tub of cream which my son receives on repeat every two weeks as a regular customer on the chemist discretion which the staff Adil and Soyab knows me for many years which is nothing to do with the NHS rules! I had worked for Cohens chemist since 1993 so I know very well how chemists operate. Looks like the pharmacy will now lose another customer for life by their stupid actions!!!
Apr 12th, 2023

Excellent, helpful, polite staff always have the required medication in stock. Been trying many pharmacies in bolton for a specific item only this pharmacy had it.
Apr 3rd, 2023

Grotty, very slow and the main Chemist was wearing a full Nike tracksuit...
Apr 1st, 2023

They are friendly and always remember your name once they have met you
Mar 28th, 2023

Lovely clean pharmacy . Brilliant service
Mar 8th, 2023