UK Healthcare

Sharp practitioners in my experience and, in my instance, did not act in good faith. They cover the costs of a consultation with a consultant and so I made a claim after seeing an orthopaedic surgeon, however, they refused it because I didnt supply a referral letter with the invoice (I saw a GP, picked a consultant and self referred, paid said consultant then claimed the fee). I then got them a referral letter as they denied the claim to my disbelief. The referral was dated after the consultation so they denied the claim again. They wont pay me for a genuine claim. Further, they do not care that you are unhappy with the service and so I can only conclude that customer service does not register on their list of priorities.
Apr 20th, 2023

Disorganised, incompetent and unreliable. Claims are declined as standard process and then there is a lengthy procedure to convince them that a health practitioner is indeed registered. Not worth the money / effort. Operating on the principle that you will end up paying more / receive less benefits.
Mar 2nd, 2023

Positive: Responsiveness, Value
Mar 29th, 2021

Sep 8th, 2019

Jan 18th, 2019