A1S Group Fire Curtains

Jan 4th, 2023

Oct 9th, 2022

Re. Response from Business: The business asked me to make an offer for discount becuase I was told the holes were not meant to be there and I was also told that the because the holes were there, it wasn't fire rated. Once I was advised it was fire rated I rescinded my request for the refund. I''m no builder but on the drawings no holes are mentioned or drawn. ------ I was handed the dreaded fire curtain curve ball by building control. Building control advised I used a competitor of A1S but they were being slow to respond so I went with A1S. Pre sale was good and they matched the price offered by competitor. Slightly behind schedule on install but not by much. The main issue I had was the install and subsequent comms from A1S. The fire curtain does not recess fully (I have attached photos) and A1S did not respond to my email asking them to amend it. I have spoken to other fire curtain specialists who say there is no reason why it shouldn't fully come up. There were also five holes added to the curtain which, according to two separate people at A1S, shouldn't have been there. Building control passed the work but commented that it was one of the worst he had seen in terms of aesthetics. He also had concerns that the curtain has a smoke and heat sensor - most only have heat. I asked A1S for their opinion on building control's feedback but no reply. I am pleased that we passed building control but should have gone with Building Control's recommended supplier - apparently their curtain blends in far better. It was an expensive unforeseen addition and by far the worst after sales experience I've ever had. Service: General repairs & installation
Apr 16th, 2022

Highly recommend for fire curtains.
Dec 26th, 2021

Great service! They have done a fantastic installation! Would highly recommend
Dec 8th, 2020