Primo Property Management (Nw) Limited

I am a landlord and property investor, this is hands down the worst lettings and property management company I have ever dealt with, their development arm, forshaw is just as bad. No response to telephone messages or emails, incorrect statements & charges, poor organisation and management. Utterly frustrated, been trying to get a final statement for a property I sold 7 months ago that primo developed & managed so I can make payment and close the account, but these amateurs will not respond!!! Landlords, investors and tenants, avoid!!!!!!!!
Jan 22nd, 2023

One of the worst companies I have ever dealt with. Please avoid at all costs! They will try and rob you of your deposit. The company is ran by illiterate, evil people (i.e. Claire Clegg) who will try and steal from you, even in a cost of living crisis. Even when we had photographic and email evidence, they still would not give us our money back and followed through with a Deposit dispute and tried to charge us 700 to repaint the walls when we moved out. Fortunately we were EXTREMELY thorough when we moved in and we had evidence of all our communication with them and took photos of everything, so the adjudicator awarded us all our money back. But the management company are a joke.
Oct 12th, 2022

Don't reply to emails and pay you late unless you chase them.
Sep 11th, 2022

Impossible to get hold of to fix issues that were reported before we even moved in.
Sep 5th, 2022

I have plenty of experience with management companies and Primo are among the worst of them. Unfortunately they do not follow up on anything. I would like to publicly apologise to my tenants who are suffering from Primos lack of capacity to run a business.
Sep 5th, 2022