Bupa Dental Care Ladybridge, Bolton

May 3rd, 2023

Apr 27th, 2023

The dentists are always so kind and lovely! We appreciate the care they offer me and my family. However, the reception staff need an overview in terms of the service that they provide. There are certain elements that are lacking in this aspect of their delivery of patient dealings. There has been many occasions where me and my mother have expressed concern in communicating with the care facility and the response has been throughly cold (borderline defensive.) We left distressed, cause we come from the other side of Bolton. So its not a short journey. We just were shocked that we were expressing our concerns to be met with hostility, we walked away from the conversation. Yesterday, my son had an urgent prescription and I had it in my hand it was not stamped. If there had been communication between me and the receptionist about if I need anything else I would have flagged that up. However, it was a blame that fell on me. I take the responsibility for that I do feel that patience and a little bit of kindness goes a long way. I dont expect anything but to be met with friendliness and decorum would honestly brighten up the facility.
Apr 18th, 2023

Always had amazing friendly dentists from here. They cater to your needs and make sure you're okay. Receptionist are polite and always seem to have a smile even through covid. Makes it a pleasant experience.
Apr 17th, 2023

Apr 7th, 2023