Petpals Richmond

On introducing my dog to Jean, I initially thought she didnt seem to have much love for dogs as she wasnt very warm. I thought maybe that was the way she dealt with them to let them know she was in charge so I went with it. I knew it was best to let my husband deal with her as I didnt like her attitude, and all was fine when it was on her terms.. I booked my lovely boy jack in for another weekend just so he could play with some dogs and she cancelled at the last minute because she had covid. Fair enough but I could have lost a lot of money on hotels and flights had I been going away and Im sure she would want compensation if the same happened in reverse. Id also be very wary about her charges as I paid 25 for an overnight stay then 12.50 on top for the day. Today however, she charged 45 when we picked him up at 12.30pm. She said it was 20 extra because she couldnt book any other dogs in as we were late and also argued that shes never charged 12.50 ever. Myself and my husbands word against hers. My poor dog was locked in the kitchen while she was out and her husband didnt even know our dog. Im appalled that shes able to be in this business at all as one, she doesnt do it for the love of dogs and two, doesnt seem to have a clear business price list. Be very wary folks, I would really not recommend!!
Apr 13th, 2023

Called for details for a 1 day dog sit from 10.00 till 5pm. Still not sure if the lady could help or not I called last week with regard to the sit on the 21st Dec for the family to visit my son for his 40th birthday. I know I spoke to the owner either from Catterick or Richmond
Dec 11th, 2022

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Feb 6th, 2022

Excellent! We had a very bad experience with a kennels in Crakehall. We came to Jean on recommendation and our dog met her and her dogs for a while before we booked him in for a week. He settled in fine and Jean has been a excellent "Auntie". Could not have wished for better care and have already booked next years holidays with confidence. Would highly recommend
Apr 23rd, 2020

Unreliable. They got dates mixed up twice, which meant our cat was left for longer than we agreed. The final time, we decided to cut our trip short because he would be left alone for too long. They did arrange someone to pop in on him one last time after I expressed how anxious this unplanned change had made me, however had I not initiated contact and said how anxious I was, this would not have happened. In all cases where things have happened (including them saying they had dropped our key off, but realised they still had it and were on holiday so we wouldnt get it back for a while) there was never an apology. I felt like we were polite and understanding on all occasions, we understand mix ups happen, but we never received an apology once, we often were left to feel as if they were doing us a favour instead of being paid for it. The final straw was the second mix up of dates which would of left our cat alone for longer than was agreed. We wont be using them again.
Apr 5th, 2022