Hand and Craft Furniture

TERRIBLE COMPANY - NOT RECOMMENDED! I found this company (operating then under Hand & Craft Furniture, same people) late last year and asked them to make me two outdoor planters for 4 olive trees. Nick had been helpful at the time, I explained that the planters needed to have good drainage as olive trees hate sitting in water. He said hed drill lots of holes in the bottom and add oak legs to raise it from the ground - sounded sensible. The planters arrived and immediately I could see they werent aligned and straight. We left this and over winter they went black and bowed and started to drop in the middle. They looked DREADFUL. I contacted Nick who told me to remove the legs (as the weight was too much for the trees - why add them then?!). I explained that it would cost me a lot of money to have a gardener back, empty them all, take them off and replant. Nick refused to help, refund or pay the cost of this. What then happened was 6 MONTHS of ignored emails, calls and messages. We were told by another person in the office that the legs should never have been added (which we agreed with) but again nothing offered. The quality of the wood was poor and getting black, it looks awful. We were then offered a replacement which I agreed to, again heard nothing. Then offered a 25% refund and again heard nothing. This is supposed to be a family business, who should have put this right. Its businesses like this that steer consumers to larger more established set ups who dont rip you off and leave you with a terrible product. Ill never use them again and Id warn everyone off this business. Service: Custom furniture
Oct 24th, 2022

Critical: Professionalism Service: Custom furniture
Aug 30th, 2022

Extremely disappointing experience with Hand and Craft. Found the company on Etsy and contacted about getting some planters for outside. Ordered the planters and had to wait over 3 months for half of the order to arrive to then wait another 3 weeks for the other half of the planters to arrive. Once the planters arrived we realised the quality was actually quite poor and contacted Nick on multiple occasions about the issues. The wheels they had installed were "not made for outside" and we have had a "hot summer which explains the warping". On ordering the planters we explained they would only be used outside, as most planters are, and when the warping happened, it was raining for about 2 weeks so not sure how that works out, myself. I have had to employ a carpenter and pay a small fortune for him to replace wheels on 5 different occasions and also had him do his best to counter the warping of the wood. Even after all of this we are left with some poor craftsmanship that is quite frankly embarrassing to have as our outside area of a business. I have attached some photos for proof of wheels and warping. Don't want anyone else to end up paying over 3500 for sub-par planters to then have to pay hundreds of pounds to a chippy to try and rectify whatever is possible. These photos are as of now and after a chippy has been at them trying to counter the warping. The wheels pictured came off again this weekend. That is the 6th time since May time! Services: Woodworking, Custom furniture
Aug 9th, 2022

Positive: Quality Service: Table construction & installation
May 23rd, 2022

I got my table delivered yesterday. It's beautiful excellent quality! Exceed my expectations THANKS SO MUCH
Jan 3rd, 2022