Iberica Spanish Food

I ordered an Iberico Shoulder Ham in November for delivery on 16th December. Iberica use APC couriers who were a disaster. After being told that the ham was due to be delivered every day from the 16 December, a badly damaged cardboard box finally arrived on 28th December. Iberica pretty much left it to me to chase up the delivery of the ham on a daily basis. The ham was wrapped in a dirty black cloth bag (no label or other marking confirming its authenticity) and the minute I opened the bag it was clear the ham was not fit for consumption. The ham was completely grey, and you literally had to saw through the skin to get to the fat and the meat. The effort of doing so was wasted as the meat was completely dry and flaky. The ham was inedible and not fit for human consumption, and after sending various photos to Iberica I had to toss it in the bin. Iberica's response was awful, first suggesting that I apply some olive oil to the areas of ham that I was cutting! They tried to suggest the ham was up to standard and if they genuinely believe this then they should not be anywhere near food as anyone would have recognised the meat had gone off. They offered a 15 refund (the ham cost 100) which I refused. Eventually they offered a 50% refund which they subsequently withdrew. They went on to tell me they did not have any certificate of provenance as "they are the certificate provider" of the type of ham! I have bought other hams in the past all of which have a label of provenance. I suspect they are deliberately marketing what they claim are quality hams but they are in fact providing very inferior quality products to their customers. This might explain why they admitted that they don't actually check each ham which they dispatch! Had a blind person checked my ham they would have recognised immediately that it was well below a standard fit for consumption. My advice to anyone considering purchasing from this company is don't go near them - they provide a terrible product and even worse customer service. They should not be allowed to operate in the food industry - they are putting people's health at risk if they are suggesting ham which has clearly gone off is fit to eat. Don't buy from Iberica - find a reputable and responsible retailer instead even if it costs a bit more.
Jan 16th, 2023

An extremely poor experience with ordering from Iberica. Order was for a very particular, and premium, product - and the wrong product was sent out. Spent the next two days submitting Customer Service enquiries but no response. The product in question is perishable, so no way of returning to exchange for the right product. How can you sell fresh goods, and not have a customer service team that responds to queries in a timely manner? So disappointed. Will not be using them again.
Oct 10th, 2022

Fantastic service and the most authentic Spanish food you will find - always happy to help and make recommendations. Cant wait to feast this Easter!
Feb 18th, 2022

Fantastic service. Product packaged immaculately to avoid damages. Will definitely use again.
Apr 19th, 2021

We've ordered a large number of boxes from Iberica, and since day one, I must thank Roxana for her excellent and professional treatment all along. There was no problem, it was easy and fast, they've made a box with all the products to represent Spain and even a vegetarian version, fitting all our needs in a budget. I just can say thanks again for everything, it has been a pleasure making business with Iberica.
Feb 3rd, 2021