Virgin Active

Am very disappointed. Previously I have entered this gym by paying 20 for a day pass, yesterday I was served by the 'manager' Sean, who was quite abrupt and almost in disbelief of what I was saying, challenging me. I had stated to him that I have previously entered the gym via paying a one off fee to enter to the gym facilities for a day, upon arrival I asked Sean if I could enter with a day pass, he then mentions that they've never done day passes before which contradicts the previous time that I was served by him and he let me in after paying this 20 fee. Sean then turned us away so we had to go to go to another gym with similar facilities. It's a shame that a gym with amazing facilities has to be let down by certain members of staff.
Apr 28th, 2023

Great place
Apr 21st, 2023

Best all round gym out there
Apr 14th, 2023

Trying for a long time to book a spa day and getting no reply to e mail or answer phone. Answer phone keeps saying August and I have had to pay to extend voucher.
Apr 13th, 2023

Lovely gym, lots of equipment. My only issue, I tried to lift the squat rack and it toppled on me. Luckily a member of staff, a young asian lad, possible arabic or oriental decent, its hard to tell as I'm blind in one ear, anyway he lifted the rack off my long enough for me to slide out and recover my kagool. I was asked to leave the gym after an incident in the locker rooms were I was cornered by a large man in a towel, I started thrashing and he called for staff to assist him....which is ridiculous because I was the one in need of help. Either way I will continue to pay monthly until my contract runs out.
Apr 12th, 2023