Village Surgery - GPS Healthcare

On the phone at 8am to be told no appointments available absolute joke .
Nov 14th, 2022

Just awful. Impossible to get an appointment. Receptionists make so many mistakes and give so much incorrect information, I have lost count. Called week after week at 8am for months. In the queue for 45 minutes and no apps left. When I do manage to get a telephone app, the GP did not call me - I booked time off work and waited by the phone the whole day. Called again and they said that they had called my OLD number. I clearly gave them my new number when booking the appointment and I have a voice recording of this conversation as I do not trust them. No apologies received for this and I was blamed. Then couldn't get another appointment because, again, they had all gone and apparently GPs had called in sick too. Another receptionist told me the completely wrong thing when I needed a letter for travel. Told me to go in a week before the trip so the letter was up to date. When I went in, another receptionist told me I needed an app and that these things take 4 weeks. GP patronisingly told me they have to focus on more important things like cancer. Me being able to take my medication that keeps me alive while abroad is obviously not important. They simply don't care. Paying taxes for nothing. Please don't register here if you are considering it. You will be driven to tearing your hair out like I have by them.
Nov 2nd, 2022

awful. spent 2 lots of 1.5 hours waiting to speak to the receptionist yesterday. over 30 people in the queue.
Jun 30th, 2022

Sadly this practice started going down rapidly 2 years ago when two outstanding doctors Dr Barraclough & Dr Patel retired. Most of the GPS Online Services were suspended. The Annual Medical Review for Patients was mainly via Text, Email or Telephone. The GPS Complaints System is abysmal and out of date. Many reviews on Google & NHS show the same state. Having been with this practice for over 30 years we have seen it deteriorate from outstanding to its current distressed state.
Jun 29th, 2022

Absolutely awful customer service. Called to asked for Temporary Registration of my elderly parents and they say to go to the GP, no "reasonable" reasons were given. I was then told that the Manager was going to speak to me, but she was on the phone so she will called me later. Two minutes after received a call from somebody else in the GP saying that the Manager was TOO BUSY today to call me back so that she will contact me next week. Really? The manager who is suppose to solve and listen to patient's problems is too busy for a 3min call? I had been on the phone with 119 and they say it is illegal not to register patients temporarily if the person whishes for.
May 30th, 2022