Play More Golf

I purchased a subscription for my husband for Christmas. Unfortunately part way through his membership he developed a health condition unexpectantly which prevented him from playing. My husband received an email last week saying that his membership was about to expire that day and he would lose his 64 points if he didnt renew. We contacted his home club who said contact PMG. PMG had a discusion with the home club. Initially there appeared to be confusion over what we were requesting but once we explained the situation, we agreed on a 2 month extention. Was happy with the outcome.
Feb 13th, 2023

After nine months of membership my home club has stopped online booking for play more golf membership. It is clearly advertised as booking via the app. Visitors can book on line yet even after paying up front I can not. Better off with no membership and booking casual. Contacted play more golf before posting review to give them an opportunity to put this right but basically told its tough S**t Until they can treat paying members with respect and up hold their side of the agreement I will not be touching PlayMoreGolf golf ever again
Jan 31st, 2023

Halfway through my membership my home club parted company with PMG so I was unable to book via the app or add more points. I requested to be moved to another home club but PMG did nothing to assist. Now my account with my home club has been suspended although my membership only expires 31 December with still 8 points left......absolutely shocking
Nov 3rd, 2022

Put my renewal price up after several years of loyal membership when it wasn't all brilliant. Our first club wouldn't even let us use the app to book rounds! Price put up this year as last year's renewal price included a 'covid discount' despite almost all restrictions being gone at renewal time. Zero recognition of members like myself and my playing partner that remained members DESPITE COVID. Shocking. Not renewed this time. Staff not bothered by this one bit.
Oct 30th, 2022

Users of PlayMoreGolf beware! We all know how difficult 2020 was and many if not all of us will have lost many months access to courses due to closure in the pandemic. Our year went from bad to worse as a family member was diagnosed with cancer towards the end of my membership and some points went unused. I enquired about a carry over of points due to covid and was told by email that this would be considered when I renewed. I renewed and enquired about the 5 point credit, just 5 points! only to be told that they had considered things but that they would not be crediting them after all. Talk about feeling mislead, given the pandemic I know of no other company who has not offered customers some flexibility, PlayMoreGolf must be the exception to the rule. Quite why points have a 12 month expiry Ive no idea, you are buying time on the course which they must already have purchased or contracted with their choice of clubs. Quite a disappointing, misleading, inflexible and ultimately unsatisfactory experience all round. - took 11 months to reply to review. They didnt extend the membership by 12 months. The quality of their reply and length of time says it all about the level of customer service this company offers.
Oct 4th, 2022