west elm

Avoid online store I have purchased online a set of bowls, received a delivery of baby sheets. The online store is controlled from US the customer service is appalling. It took 20 days, 6 emails 4 calls 3 UPS bookings to get the wrong items picked up and they are still not returning my money. I had to resort to start a case with my card company for a refund which Im told could take months. Incompetency bordering fraud, if you are considering buying anything online please dont if you dont want to find yourself chasing customer service every other day, giving your money and getting nothing in return.
Nov 25th, 2022

We recently went out on a sofa hunt and visited almost every furniture store on the street, but ended up buying at West Elm because the sofa was very good quality and the customer service from Johan was close to perfect. He took the time to show us many options and patiently answered all our questions. We recommend this place for sure!
May 4th, 2023

Horrible customer service ! Very frustrated - will not be buying from West Elm again. Purchased two expensive items online (chairs and bed) - paid for delivery & assembly but they never assembled any of my items
Apr 7th, 2023

Beautiful mid century furniture. High recommended
Mar 27th, 2023

Great furniture shop
Dec 15th, 2022