Regenerus Labs

Made an error and didn't post my test out all week, didn't reply to email and when I called was told it would take another 3-4 days. I asked for a faster service to compensate for it being so late, I was told no. Poor customer service.
Feb 10th, 2023

Amazing access to some of the most advanced health tests Ive seen - highly recommended
Feb 5th, 2023

We have had a very positive experience with Regenerus Labs. They provide an excellent service.
Sep 27th, 2022

Waited 5 weeks for 1 set of results and 7 weeks for another result. Have been emailing and calling the company for a month for some sort of refund as these result times were much longer than what was communicated to me (and the results are not even part of my treatment plan now as it took so long to receive them!) Have no feedback regarding an compensation, despite sending multiple emails and calling the office. In future would use another lab
Jan 4th, 2022

A great range of tests. BUT appallingly so results service and sometimes completed tests are "lost". Ordered Melatonin tests as a matter or urgency. I have possible pituitary and pineal disease. Test kit arrived promptly. I completed it the next day and posted promptly. Then it took EIGHT weeks to gett he results. EIGHT LONG USELESS weeks, in which no treatment was possible. This is a saliva test, people, that takes a few moments for the Lab to process. Was emailing Regenerus weekly, but being fobbed off over and over. Another time I ordered a neurotransmitter test for my daughter. Complicated to perform on a small child as multiple and precise samples needed to be taken up front. Filled in complicated paperwork and posted correctly and packaged as instructed. Test was "lost". We never received the result. And I have had no luck getting a replacement kit, so far. Regenus is a great and useful idea. Invaluable as a way to get many functional medicine tests. But they need MORE people making sure RESULTS FOLLOW THROUGH once tests ordered and paid for.
Dec 29th, 2021