The Blandford Group Practice

You can never get thru on the phone and the online service is a joke koke
Apr 27th, 2023

I have been with this surgery for over 20 years and they have always been brilliant until now, I am not sure what has happened but it has become a complete disaster, Thank god for 111 picking up the slack
Dec 20th, 2022

Dec 15th, 2022

I have never felt more humiliated than I did yesterday. I had such a sensitive woman problem that I needed resolving as soon as possible, and the receptionist just made me feel absolutely disgusting about myself because Ive requested phone appointment so I can get something prescribed for free (I normally would pay but I couldnt in this particular moment and situation needed to be solved asap). I have been running between GP and boots all day couple of days ago, back and forth there and back because it seems like them two do not have the best relationship with each other, and one is complaining about the other which personally I find super unprofessional. Nothing got solved, but at least the receptionist that was in gp then was super helpful, polite and discreet about my situation, made me think that it will be possible for me to have it done. Yesterday Ive called to see if it can be done because the night before I had been sent home from the pharmacy empty handed, after GP called me to say that I can go and pick it up because it meant to be done for me, when I arrived to boots the pharmacist informed me that they did not had the contact with GP and that they are irresponsible for telling me a false information because they do not know our pharmacists. The moment the receptionist heard that I need something prescribed for free, she changed her attitude towards me, she hasnt been discreet, the tone of voice she was using was so loud and the way she openly talked about what I needed, made me think that probably the whole GP and all the patients heard my problem. She told me that it was urgent the day before but my situation is not urgent now???, after explaining to her that I havent used this sort of medication for over 6 years and its one time emergency she proceeded to tell me that she can make phone appointments but the doctor will probably not call me anytime and day soon because my situation is not as important as other patients (which I think she has decided this, not a doctor) and its best if I buy it because it not that expensive, its only x amount of money after explaining her my situation over and over again. After 10 intensive minutes of phone call I gave up and hung up. The way she was huffing and puffing on the phone to me every Time I spoke and they way her attitude was towards me just made me feel absolutely guilty about my situation, it made me feel absolutely useless about myself. I had never ever had a problem with this GP , everyone was always super polite and helpful, but the way the receptionist made me feel humiliated yesterday, it literally made me cry after putting the phone down. I already felt guilty for requesting such a thing for free, making things difficult for me to the point I was already ashamed, anxious and stressed to call and request for it, but Ive hadnt had idea that I would be treated this badly.. I do not write complaints ever but this kind of service, especially from a woman to woman who should be understanding one another is absolutely disgusting and needs resolving. Ill be putting official complaint to them, with hope that it will never happend to anyone again.
Dec 8th, 2022

None existent care. I've been in pain for over a week and they class it as non urgent. Sat in a call for over a hour to be told they wouldn't see me. I'm so disgusted by this surgery and it's management. I'm always been let down by my doctors here since moving to the area
Oct 22nd, 2022