Routes Healthcare Ltd

Disgusting lazy boss Lorna not professional nor organised at all.
Apr 6th, 2023

Avoid avoid avoid! While you do get the odd carers who are brilliant, the office let the entire company down. Useless, rude and incompetent.
Sep 14th, 2022

Routes are a fantastic care company i just cannot fault them at all. They are 100 times better than my two previous care companies and i will always recommend Routes Healthcare to everybody who is looking for a care company.
May 18th, 2022

but only if they listen to my requests I keep on making but obviously it keeps falling on deaf ears and it is seriously effecting my health i always a lot happier when I get the carers I used to have
Feb 11th, 2022

I sent numerous emails to the management (if you can call them that) at this company due to the incompetence of some (not all) of their carers who quite frankly shouldn't be in the care industry. They obviously take on staff who have no life experience to deal with vulnerable clients. Every time I complained about certain recurring incidents the standard response was 'I'll pass it on to the carers'. This invariably didn't work as I had to keep informing them that the same incidents kept occurring. This was despite several notes left around the house stating what should & shouldn't be happening. I am of the belief that some carers are unable to understand basic instructions. If I could give zero stars for the management I would. They spoil it for the certain carers who do a good job. I would steer anybody to keep well away because of the highly likely probability of dealing with the office management.
Feb 27th, 2023