Martin & Co St Annes Estate and Letting Agents

A disgusting way to treat a new mum! My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and lets not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has tak en the initiative or the responsibility to sort this for her.
Apr 3rd, 2023

Cant recommend enough! Jenna was very professional and helpful with finding me the perfect place to rent and helping with any issues after moving in. I have no doubts theyll be able to provide support through my tenancy.
Mar 22nd, 2023

Thank you for helping me move into my new house! So happy with everything Thanks to all the st Annes office
Mar 18th, 2023

Absolutely awful and unprofessional estate agents. Had problems since day one with this unprofessional outfit. Zero help with any maintenance issues. The 'emergency contact' number goes to nothing on whatsapp or text which they inform you do in an emergency situation. Jokers. I always have to sort out any issues with the property with my landlord and this lot don't do anything or offer any help. On my first day of renting the property, the agent cancelled my moving in time within an hour of us moving in and I had a car loaded with stuff and we'd already set off. I posted an initial bad reviews of the business here on Google as we were waiting. When greeted by the estate agent, the first thing she did was have a major strop about my review before even offering any apologies with the changing of times. I'd had major surgery too at the time so was not ideal at all. Honestly, avoid these jokers. I've got no time or respect for them now as they obviously don't care about their jobs or take it seriously, I'm guessing the higher ups don't either and just want peoples money. AVOID AVOID AVOID!!!
Mar 12th, 2023

It's been weeks since I've had problems that needed fixing, one of which they claimed would be done May 1st. It's now July 27th so do the math. They're so lax you'd think they were on holiday without a care in the world about servicing their customers. It's like they expect YOU to chase them up for problems they created.
Nov 7th, 2022