Annacliffe Residential Home

My mum went in after meeting care owner at her home was told would have an ensuite room with shower . The room was upstairs dated and depressing . The toilet didnt flush and door wouldn't close as had toilet frame and was to small for her to access herself. The call bell was disconnected and only reconnected when my sister stayed as the handyman came in to do it .The care was good especially the night staff and we are grateful we were with our mum when she died. But the room they gave us was modern and on suite on the ground floor while we stayed with her but that's what we wanted for mum .The pictures they show is the dementia unit in another part of the home . Please check room before putting your parents in even if it means they send a photo .
Oct 16th, 2020

Apr 15th, 2020

Great staff and premier accommodation!
Oct 10th, 2017

Oct 2nd, 2017

Our mother lived at the Annacliffe for 10 happy months, before she unexpectedly suffered a stroke and died in early March 2020. During her time there she was given first class care and shown love and affection from the staff. She went on numerous trips to local attractions: the zoo, garden centres, afternoon tea and went on holiday to Wales. Mum loved the peace of her pleasant, well decorated room at the back of the house. She also spent many happy hours in the beautiful gardens. As a family, we took the decision to have her end of life care at the Annacliffe, where she was surrounded by love and given expert care. With this in mind and considering the difficult year care workers have faced since March 2020, my family and I offer our sincere thanks to the staff of the Annacliffe.
Mar 21st, 2021