YMCA Poulton

Really rude, unhelpful staff. Especially eyelashes. The lockers only accept old pound coins (what?!?!?) or the tokens you use in trolleys. They don't have any old pound coins to lend you and charge 2 for a trolley token. We were overcharged for the swimming and then they tried to overcharge for the gym. One of my sons was ill and they did refund his swimming to be fair. A young lad lost his apple watch and eyelashes came out to my sons in the car park and asked if they'd taken it, which they hadn't. Then she had the cheek to take a photo of my son's car "just in case". When I saw YMCA associated with the pool I was more than happy to give them my money but the service we received was appalling
Mar 19th, 2023

Mar 8th, 2023

Good facilities and helpful staff.
Mar 5th, 2023

On holiday with our 6 boys. Took them swimming. Managed to eventually get past the extremely unhelpful patronising staff on the front desk. They had a mediocre swim and gym session, despite not being able to use anything in the pool to break up the monotony of up and down swimming. On collection of the boys there was some commotion as the staff and a member of the public were accusing them of stealing- with absolutely no proof I hasten to add! The only thing they had to go on was the fact they were young lads and therefore must of been thieves. It was later decided by the staff that actually our lads had nothing to do with it . Never ever will we return to this awfully run establishment. I suggest you be careful what you accuse innocent people of doing in future
Apr 2nd, 2023

Horrible. Absolutely horrible. Me and my family came here to kill a few hours and have a little bit of fun, but as we were checking in and getting a locker, they said: sorry, we only take old pound coins and trolley tokens. So we got changed and jumped in, then the lifeguard said we couldnt splash too much. There was also no floats/toys in the pool, so we had to improvise. After about 45 minutes in the pool, we got changed and headed back to the car and one of the staff members followed us out and asked if we had took a boys Apple Watch, we all say we havent and my brother heads off home, but then the staff member with the big lashes takes a photo of his reg plate. My dad steps out and asks her to delete it, but by then shed already sent it to the rest of the staff. My dad then calls my brother to come back just to prove he hasnt got it. Waste of money and time, do not come here.
Mar 19th, 2023