Images

Services: Blowdry, Hairstyling, Shampoo & conditioning, Curly hair, Hair coloring, Balayage
Apr 18th, 2023

Travelled from Midlands to Blackpool to be maid of honour at a wedding. I found myself in a bit of a pickle and no hairdresser. I Called images last minute and Sarah put her self out and worked her day off to help me out at short notice. Lovely relaxed start to the day chatting and so many compliments on my hair. Cant thank you enough Sarah and images Service: Bridal hair
Jun 17th, 2022

Feb 8th, 2022

Service: Hair coloring
Nov 27th, 2021

AVOID THE AWKWARDNESS. Wow, how times have changed. After leaving my glowing review in Feb 2019 I have to say things have gone rapidly downhill. After my husband+I turned up this morning on the dot of our appntmnt we were told Lynn didn't have time to cut my hair,even when I was booked for a wet cut,30 minutes max!! I've been using images/Lynn for many years+this is not usual practice. I'd booked my appntmnt 11 days ago, asked the lady on the phone for 11am, was told 11:30am would be better so agreed to that, only to be told my appntmnt had been booked for 11:15am. After driving 40 minutes we were not best pleased and no other options were given to us even though the salon was not busy+Lynn was no where to be seen,however clearly heard upstairs. She was not with a customer at the time. Very disappointing service+feel very let down by the Salon overall. This is not what you would expect after years of loyal custom. Shocked, appalled+utterly speechless. IMAGES RESPONSE: We were sorry to hear of your disappointing review, please can we have a moment to address a couple of points. We apologise for the confusion of the appntmnt time. We understand that this can be frustrating especially after travel, however it is unfortunate that we have to adhere to a time scale. Lynn was applying a colour at the basin, not upstairs as stated. It is our understanding that yourself+your husband were offered an alternative stylist, which was refused. We work tirelessly to always offer a welcoming+professional service+will continue to strive to provide an excellent service. Team Images. MY RESPONSE: Thank you for taking the time to respond. Although I'm not too sure what you mean by "it is unfortunate that you have to adhere to a time scale" I'm certain this a massive part of your job, scheduling appntmnts+working out timings for customers requirements, with your expertise+length of service I won't insult you by suggesting you don't know how to do this competently. I was offered an appntmnt by a member of your staff which was without a doubt 11:30am, I adhered to that time, arriving as instructed. If I was mistaken about Lynn being upstairs, I apologise however if my appntmnt "was" booked in at 11:15am as you told me it had been, then at 11:30am Lynn was scheduled to be cutting my hair,therefore applying colour at the basin clearly proves a lack of organisation+a flaw in the system you currently have in place. I suggest you revaluate your bookings system+manage your time better within the salon. Also please don't embarrass yourselves by trying to provide any other excuses in regards to timings, it's very clear to everybody what happened. My husband was not offered an alternative as we were told you were still able to cut his hair however he was only having his cut because I was there having mine cut. When you cancelled mine he decided to go to a local barber shop that would give him exactly the same standard of cut at half the price. The "alternative" offered to me was a very last minute, back handed response to my clearly dumbfounded/appalled reaction after being told my appntmnt had miraculously disappeared. As you well know, after my almost 8 years of loyal custom I have only ever had my hair cut by Lynn, I expect after your decades of experience within the industry you will also know that most customers have a hairdresser they use exclusively+will often never use anyone else. This is, as Lynn is very aware, my stance, I did not want anyone else cutting my hair. She is a fantastic+experienced hairdresser who listens to what I'm asking for+knows my hair. Your response is disappointing+unacceptable almost as disappointing+unacceptable as being turned away on Friday. I assume we'll have to agree to disagree on this issue+although I admit, yes, you do usually work tirelessly to offer a welcoming, professional+excellent service I have to inform you on this occasion you failed+were so far from welcoming, professional+excellent that it isn't funny. I wish you all the best for the future+hope lessons have been taken from this very sad situation
May 10th, 2021