Marston Villa

Jul 25th, 2022

Dec 19th, 2021

Nov 9th, 2021

Stayed 3 nights in the apartment, bit of a mixed bag, on the positive side the apartment was clean and warm, has a nice on suite and comfy beds. The biggest issue was the laundry room which staff can access through the kitchen, although the staff we met were friendly and pleasant the fact they could enter the kitchen any time was quite off putting, really strange set up, good job you can lock the rest of the apartment off from the kitchen or wouldn't have felt safe or secure.
Oct 10th, 2021

Worst experience ever..... My family and I stayed at this property and from the moment we walked in, the nightmare began. We arrived an hour after check in time. Firstly the cleaner was still in the property rushing around everything was still out of place. There was dirty linen and bin bags lying around. She spoke to us very rudely and then left the place without even telling us goodbye- We didn't even know she'd left. Shortly after settling in, we received an aggressive call from someone claiming to be the owner, barking orders through the phone telling us to vacate the property immediately as we apparently took a room which was supposedly a completely other property which they are marketing out. We had booked the entire property so as to why they were asking us to leave left us baffled. We then noticed that there was CCTV in the property which wasn't mentioned in the listing description. The CCTV cameras looked into the lounge area and entrance. When we asked the owner he said that the cameras weren't recording- This was a lie as we actually seen the screen showing the screens recording. We told him this and he continued to lie saying the cameras don't actually record. We decided to stay as we didn't have any other viable option... Later on during our stay around midnight a vehicle approached the property with two thuggish men and a woman who proceeded to bang on the windows and door telling us to open the door and let them in. They claimed to be relatives of the owner. They had such a rude and aggressive manner that for our safety I called the police who attended and settled the matter. They told the police that we broke into the property and had to leave. The police seen no sign of damage whatsoever to the property and asked the "relatives" to leave. There were a few issues with the showers too. Some didn't work- i.e. top floor ones were either broken or very low water pressure so just dribble out. The ones downstairs were either extremely hot or cold- you will struggle to find a balance. Finally, the loud banging and renovations from the next door neighbours. They are doing a full refurb on the roof from 0800-1800 every day and it was very dusty and very noisy. I would have to say that this was one of the worst experiences I have had through Airbnb and hopefully the ongoing police investigation will find out what was being filmed on the cameras and appropriate action will be taken. Lastly, the driveway only accommodates 2 cars at a push as opposed to the inaccurate listing which states spaces for 3. AVOID AVOID AVOID
May 10th, 2021