Barclays Bank

Faulty deposit machine. I went in to pay in my money, takings in cash. I inserted the card, followed all steps, and finally inserted cash. The machine counted the cash and then showed the mssage "was unable to process some of the cash. Please re-insert" or something along these lines. However, there wasn't cash to re-insert because the cash flap was firmly shut with my money in it. The next thing I knew, the machine spat my card back at me and showed the message that its ready for the next customer: no cash and no slip to prove that it had my cash. I checked my account balance- no cash has been deposited. I went straight to the customer assistant, who was completely uninterested. She sent me to join a long line of other people waiting to deposit money via a human cashier. When my turn came, the cashier said they could not help me instantly as they could not open the machine to retrieve my money. She said that the machine would be opened tomorrow morning and if (IF!!!) my money is there, it will be deposited into my business account. I am worried sick now that my hard-earned money has been lost. What if the machine will randomly give it to the next customer? I cannot believe how unprofessional and horrible the whole situation is. I cannot believe I was left in this situation without an immediate solution. This is soul-destroying, and I have now got a dreadful migraine because of the worry and stress caused by this. I will have to cancel clients today, which will cost me a lot of lost revenue.
Jan 23rd, 2023

Excellent staff very friendly and helpful
Jan 15th, 2023

Rude staff. No consideration for personal circumstances. Customer service skills zero from 1 of the ladies on the desk
Nov 2nd, 2022

Awful service from the counters. Even when politely asking for help just rude and push you away to do it on your own
Oct 21st, 2022

Had an appointment with the bank to discuss saving options. The staff were great really friendly and informative. Excellent service. Would definitely recommend.
Oct 18th, 2022