The Blackheath Standard Surgery

Unprofessional disgusting attitude towards patients.
Apr 12th, 2023

I filled in a registration form online a week ago for a newborn baby and called up to book a GP appointment. The receptionist said it takes 4-6 weeks to register a baby as they are short staffed and to call 111. Having worked in numerous GP surgeries myself, I have never heard of such nonsense. Most registrations are done within 2-3 working days, let alone when it comes to a newborn baby- they can be done on the day or even parents details can be taken down until the baby is out in the system. Unacceptable!
Mar 16th, 2023

Feb 27th, 2023

I am aware there is a lot of negative reviews but I can say its a much better surgery than Ive been used to! Ive only been treated with kindness and care here. I am sure everyone working there is stretched and working very hard. Its a tough job. Thank you all the staff at blackheath standard surgery :-)
Feb 20th, 2023

Regarding the comment re: Junior Doctors and them being a cheap alternatives to fully qualified GP's. Are you serious? People think money rules the world. It doesn't. Perception does, and usually those perceptions are wrong. Skip reviewing, start fact finding! Original review I find the reception staff at BSS to be top notch. There are rules in place that the reception staff have to follow, but the different rules in place mean you can get an app, when you need it. As for the 15 min rule, if you are late due to traffic, is that the receptions fault? No! It is yours. Leave earlier folks. Treat the staff as you wish to be treated. As I sit and wait, the behaviour and tone that some people use towards staff is disgusting, be kind, be so very grateful for the surgery, it's staff and the NHS - we are so lucky. Remember that.
Mar 5th, 2023