Brookfleet Taxis

AVOID! First I pre-booked the taxi to then call back and be told I havent booked anything to then a taxi turning up and changing my booking from 34 to 67 because I had 2 extra hand bags than what I told them. When I said I wont be paying the increased amount was told to get out the taxi where I was, like that was gonna happen! Disgusting horrible and completely lack of customer care! Will make sure everyone knows what scumbags you are!
Apr 26th, 2023

I would just like to let you know following me being a loyal customer for over 20 years I will now be taking my business elsewhere! You were at one point the best local firm for taxis. Sadly this is now not the case. Called this evening 04/05 to pre book a taxi for 12:15pm. Only to be told you do not take bookings between 12-2 due to your drivers all attending prayer on a Friday. So does that mean the entire fleet of Brookfleet now go for prayer on a Friday? Personally if you carry on the way you are going I will be very surprised if you retain any of your loyal customers. I for one will not be using you anymore!
May 4th, 2023

Prompt and reliable, what more do I need to say. 5 stars from me.
Apr 28th, 2023

Best service of taxis in the region
Apr 28th, 2023

After checking several times with the office that they take card before booking we have constantly found objections and protests from drivers. My mum is 77 years old and booked a short trip today. She did exactly the above and the driver, while arguing with someone over the phone about building work said he wouldn't take card because he "wasn't sure" the card machine is working. So he actually made her get out on her own and get cash. This has happened to my once or twice in the past and is one of two reasons why I don't use them anymore myself. The second reason is because I arranged a festival drop off and pick up for four people in 2022. After the office operative specifically telling me I'd need a larger vehicle they still sent a tiny card, wasting our time and theirs. On the way back they sent another car too small... At this point we were over a hour and a half from home with extremely sketchy phone signal. Lucky we had less to bring back than what we took but the driver seemed happy for us to all be stuffed in the car with poles and god knows what else poking out. I mean... I get it. If you don't want to take card then let people know before they book. It's not the customers fault your driver's do t like it but they sure like to make it known.
Apr 26th, 2023