The Red and Green Practice

I'm extremely dissatisfied with the service I received. I was unable to reach reception and had to contact 111 for them to contact me back. When they did, I wasn't able to directly speak with a doctor, as the receptionist informed me that they would inform the doctor of my situation and get back to me. However, I never received a call back and had to follow up the next day. Even then, I was only able to communicate through the receptionist and was not able to directly speak to the doctor. The first receptionist I spoke with was pleasant, but the second one was abrupt and could improve her telephone manner. She had the audacity to ask me why I was considering private care, despite the fact that I had to follow up with a call in the first place. What kind of service is that? On top of that 6 months ago, I had to wait for two whole months to receive my blood test results, and had to contact 111 to get them back. During a previous interaction with one of their doctors (I'm not certain which one), it was apparent that they lacked familiarity in addressing patients with thyroid issues. When I inquired about managing my condition, the doctor recommended that I educate myself by referring to the NHS website since they did not possess adequate knowledge on the subject. It seems like they don't care, so I might consider changing my general practitioner or get some private medical care as Im desperate.
Apr 23rd, 2023

Uncaring doctors. Only see you when you are dying from cancer. Then try to make it look good on them. Time for a official complaint. Latest news my husband was given 6-12 months now it's weeks he has to live. All because Holloway couldn't do her job properly. We asked you for help. But all you lot cared about what the virus and given us the vaccine. A community nurse saying too many aging people living. No one from the practice has got in touch with the family because they don't care. We need answers and we deceive answers. Your not caring at all. Are you going to pay for my husbands funeral? Of course your not. You rather see him buried in a paupers grave. YOU ARE DISGUSTING NEVER TRUST BLACKFIELD DOCTORS Again Got evidence that you medical neglected your patient that lead to their death. I will see justice done.
Mar 26th, 2023

3 hours on hold and im still waiting !!
Feb 14th, 2023

My doctor is lovely! And helps me in every way she can. Unfortunately theres a Scottish receptionist who is very rude! Spoke over me a lot of times before I had explained why I was ringing. I hope I never get to speak to her again as she made me feel even worse then I already did. Very rude, when its something important about mental health!!!
Feb 12th, 2023

I have been trying to get an appointment to see a doctor for 3 days as have a chest infection and lost my voice for over a week I phoned at 8.30 was 15th in the queue waited 47 minutes to be told to phone back at 12.30 and waited in the queue of 7 people for 20 minutes to be told no appointments available to call back in morning or call 111 if your "That" ill. I am a diabetic so need to see someone as they are going high..
Nov 28th, 2022