NatWest

Very very slow
Jan 21st, 2022

Extremely poor excuse for a branch of a major bank! Went in on a Saturday morning to withdraw an amount greater than what the ATM would allow and was told Saturdays are for business customers only. Nowhere does it state that on their information repositories and NatWest have not written to me to advise me of a change in services at my local branch. Plenty of staff standing around not really doing much but was turned away from accessing my own money. I work during the week and it would mean taking time off to go into the bank on a weekday.
Nov 3rd, 2022

Asked for evidence for what I needed to withdraw my money in cash for - : /
Nov 2nd, 2022

Absolutly disgusting service!!!! My 16 year old special needs daughter attended the blackburn branch this morning. We are trying to help her to become alittle more independant and thought opening her first bank account may be a starting point. First she was told that she would need her national insurance number which if they had took there time in looking it was on the letters she had brought. . Then the lady asked if her parents banked with them she replied no but my step dad does she said she would have to check the rules and basically fobbed her off and told her to go home and do it on line. This experience has totally knocked her confidence now and we will have to start over. Ill ensure next time she goes into the world she wears a massive badge saying i have disabilities please help. Or maybe staff should be trained so it doesnt need to be spelt out!!!!
Apr 25th, 2022

It's a very good bank, but quick Q why the the staff member outside the asking me to open my Natwest App and taking my phone of me and checking my bank account???!!! The bank need to check that. Many thanks Adel
Feb 28th, 2022