Santander

Went to draw out some money and I forgot to ask for 50 denominations, I then ask the cashier next door (Asian) to ask the cashier that I was dealing with (Caucasian) to see if she could get me the 50 denominations, she was initially ignoring me and then eventually looked at me and said she will ask , she took her precious time then went to her colleague and said '' he wants 50 pounds or something like that'' I thought her rude , she then slide to the side and whispered to her colleague maybe something around the line ''not to give him'' , absolutely poor service , in the first place I wasn't asked what denominations I needed it in , I wasn't even told how much was in each bag of money ,I wasn't asked if I would like it to be counted in front of me , I had to ask if the machine counted it , all round poor service and considering I have been banking with this bank for a very long time I expected better, wouldn't be going there again to be honest.
Jul 24th, 2022

Santander blackburn was a helpfull bank as was Darwen now it's rubbish anybody working can't get to the bank because it shuts at 3 pm why .if you take a day off and go to the bank they tell you to go on line is that not discriminateing against people who haven't got or can't use a computer what are these people to do
Aug 31st, 2022

Friendly, professional staff
Jul 26th, 2021

Feb 6th, 2021

Very happy with the service I received over the phone by a staff member named Maria. She was attentive and did her best to sort the situation as much as she could without making us feel as though we were a burden. I am sure that she is like this with all her customers. A very nice helpful and friendly staff member. Despite the situation she made us feel at ease in ensuring that she is doing her best to get it resolved which in itself was a great help. She was professional in the way she handled everything and asked her advisors for help when necessary which meant we were getting the correct information. Very good customer service!!
Dec 21st, 2020