Interactive Brokers Group

Extremely lousy service
Apr 10th, 2023

So far so bad. I created the account 10 days ago and attached my bank, transferred right away and still wating for my account to be funded. Lost opportunities just like that. Probably won't do bsiss with them.
Jan 15th, 2023

(Translated by Google) I've been working with them for almost 10 years. I have performed multiple operations with them and have never had any problems. Regarding commissions, they are extremely cheap, always trying to make the investor pay as little as possible. You can activate systems to buy the shares at the cheapest price, looking for them in the different markets (smart). You can "split the differential", so that the purchase is even cheaper, and a long etc. of advantages for the investor. You can also lend shares, for those investors who want to short a position, and thus earn money with the borrowed shares. IB provides cash coverage for more than 100% loaned, in case there are any problems with the shares lent (maximum security). Also, for example, now paying for the money deposited and not invested, optimizing the profitability of my portfolio (depending on the currency, they give 1%-3%), another example of their tireless search to make our portfolios a little more profitable. . Regarding the telephone service, I cannot comment, since I have never had to call IB. All the problems I have had have been solved with the online chat or by opening a ticket. Sometimes, when it's a complex matter, if the chat agent can't answer the question because it requires an investigation, they open a ticket themselves, giving me an answer within a few days. I really do not understand the negative comments towards this broker, I do not know if they are specific cases or negative comments bought by other companies in the sector, but my experience could not be better with them. Summarizing:. Thank you IB for existing and for making investor's life a little easier. (Original) Llevo prcticamente 10 aos trabajando con ellos. He realizado mltiples operaciones con ellos y jams he tenido ningn problema. En tema comisiones son extremadamente baratos, siempre intentando que el inversor pague lo mnimo posible. Puedes activar sistemas para que compre las acciones al precio ms barato, buscndolas en los diferentes mercados (smart). Puedes "partir el diferencial", para que as la compra sea an ms barata, y un largo etc. de ventajas para el inversor. Puedes tambin, prestar acciones, para aquellos inversores que quieran ponerse cortos en una posicin, y as ganar dinero con las acciones prestadas. IB, realiza una cobertura en efectivo por ms del 100% prestado, por si hubiera algn tipo de problemas con las acciones prestadas (mxima seguridad). Tambin, por ejemplo, ahora pagando por el dinero depositado y no invertido, optimizando la rentabilidad de mi cartera (segn la moneda dan de un 1%-3%), otro ejemplo ms de su bsqueda incansable por hacer nuestras carteras un poco ms rentables. Respecto a la atencin telefnica, no puedo opinar, ya que nunca he tenido que llamar a IB. Todos los problemas que he tenido los he resuelto con el chat online o abriendo un ticket. A veces, cuando es un asunto complejo, si el agente de chat no puede responder a la pregunta porque requiere una investigacin, ellos mismos abren ticket, dandome respuesta a los pocos das. Realmente no entiendo los comentarios negativos hacia este broker, no s si son casos puntuales o comentarios negativos comprados por otras empresas del sector, pero mi experiencia no puede ser mejor con ellos. Resumiendo:. Gracias IB por existir y por hacer la vida del inversor un poco ms fcil.
Jan 13th, 2023

Disastrous account set up and platform, useless customer service. I create my account weeks ago, and am still unable to trade as my account is apparently being managed by Rebellion Research (nowhere during the account set-up I got to decide on that). I have been battling with CS to get out of this without success so far. In the meantime, I am being charged management fees continuously... Looks like a scam
Jan 4th, 2023

This is the most absurd and disgusting US broker Ive experienced in the past 13 years. Im responsible for every word I said, welcome to verify. 1. They use Indian call centres not only for daily enquiries, but also more professional work. During positions transfer, Indian team based in Mumbai requires me to close my positions, they transfer cash (takes 1-2 weeks), then reopen positions regardless market price. Do you want to laugh? I required risk team to confirm, never replied 2. Their Indian team manager based in Mumbai faked up phone call conversations, then abused on me. I believe they dont have phone call recording at all, otherwise how dare he was. I already reported to FCA, because phone call recording is FCA regulation 3. I was abused by their Indian team based in Mumbai. After I raised complaint, UK complaint team further abused on me, he completely faking the truth, then never reply my messages. So from normal employees to team manager, up to UK complaint team all abuse on customers. This is shocking 4. I contacted their CEO Milan Galik who replied within 1 hours, he said he has past this to further investigation. Look at all these messages in my account which are never replied, so their employees are much busier than their CEO. Overall, if you believe IBKR is reliable, you go for it. I dont ! I read others reviews, I do agree the word shameless ! I guess none of them cares about their business, their shareholders care about cash out their shares, employees only think about salary
Oct 11th, 2022