BPP University London Waterloo

Most frustrating event ever. BPP university is literally the worst university ever. Theyre fraudsters. Been requesting tuition fee refund since the 14th of feb , they said it takes 4-6 weeks to get . After several attempts trying to reach them, They emailed us 1st week in April saying it was approved for 28th of March. That it could take another 2 weeks to receive but its a months already and still no payment received. Bear in mind this is a uk to uk bank payment refund which shouldnt take long to process. I call them every week but they keep transferring me to different departments and they eventually hang up the phone on me . They keep hanging the call anytime am trying to ask why its taking forever, not ones not twice have they done this. The staffs are so rude, they talk over you without allowing you say a word, and when you finally try to talk they hang up. Its time to proceed with legal actions.
Apr 19th, 2023

Mar 25th, 2023

Whatever quality of education is supplied here does not matter because the bathrooms of this educational establishment have the foulest smell I have ever experienced in my life. It is FILTHY. Rats running around the canteen like its the 1908 London Olympics race. Not to mention Ive had more intelligent conversations with the shampoo bottle under my shower than with the receptionists at this place. The actual teachers are super though.
Mar 17th, 2023

Feb 14th, 2023

OVERALL: Poor teaching quality, money-hungry, zero internal communication, exploitative terms and conditions. READ THEIR TERMS AND CONDITIONS CAREFULLY BEFORE YOU ENROLL! I took the psychology conversion course starting from January 2022. A week later I found the academic quality dissatisfying, not comparable to standard universities like UCL, LSE, QM, etc. at all, so I decided to withdraw from this course. There began my nightmare. Initially, it took me 30 minutes to reach someone on the phone, and the staff gave confusing and incoherent information every time. Despite the staff being nice and friendly, I was told that I needed to pay 50% of the entire fees despite NOT receiving education at all. Usually, for public universities in the U.K., there is a 6-week grace period which means the student can and withdraw, free of charge, from the course should they find the course unsatisfactory. However, that is NOT the case with BPP. I highly suspect that their internal system is not well-constructed at all because they had my details and status wrong and that took a couple of weeks and several long-waited phone calls to sort. After I understood that I had to pay 50% of the entire fees without getting any education of qualification at all, I wanted to file a complaint to BPP's complaint team and appeal for the waiver or reduction of the fees. The student service asked me to find my department head to start the withdrawal process, but my department head told me she was not in charge of this. Therefore, after about three weeks of such responsibility shifting and passing the buck, I was finally able to get a contact email with the formal complaint department. Then I started my formal complaint procedure. The staff from the Complaint team was friendly, quick to respond and I would like to thank the Joint Head of Regulation and Compliance and Vice Chancellor's Nominee for their swift responses and assistance throughout the whole process. They promised that should the complaint not upheld, I would be at most only liable for 50% of the fees. Then the final outcome came two and a half month later in May with another appeal in between. I received a small fee reduction out of Good Will from BPP, so I accepted the decision, made the payments, settled this complaint and completed my withdrawal in June 2022. Then the ridiculous event happened: today, a whole year later, on 1st March 2023, I received a call from BPP's finance department saying that I need to clear my outstanding fee liabilities. They told me that I needed to pay full fees of 11,000 because my withdrawal happened in June 2022, which is more than 5 months since the start of the term (Jan 2022). I was shocked. I answered that it was settled and I had cleared all my fees liabilities in June 2022. The person on the other side of the phone then asked me to send them an email with every correspondence and confirming that my fees have been cleared. I have sent them through and now waiting for a reply. Why are they haunting me and asking for money that I DO NOT OWE after 9 months since I withdraw from this course? Two main reasons maybe: 1. Extremely poor internal system, it seems that there is hardly any communication between staff across departments. A general lack of accurate documentation of information, bad system coherence, a lot of inefficiency, to a point as if it is deliberate to cause students trouble. 2. Pure exploitation: they prioritise using their power to extract money from their students than to providing decent education and general service. A lack of care for student/user experience overall. Strongly advise against this organization.
Feb 22nd, 2023