Jimmy's Lodge

Where do I start. Having seen the great looking ads online and opting for 4 people to attend for my partners birthday, I paid upfront for the Fire and Fromage all you can eat raclette deal140. Fast forward to the day following a reminder email to underline the fact that Ive paid and should attend we make our way to town to find that Fire and Fromage had closed. No notification, no email, no text or call no notice what so ever. Ive emailed twice and contacted through instagram with no response.
Jan 27th, 2023

Went to the fire and fromage on a cold, damp evening. Certainly not the bougie experience they make it to be on IG ads. Youre sharing a large wooden table with others, shielded from the elements by plastic sheetings. The fire pits are away from you, so no atmospheric glow there. You queue up for the raclette, by the time you get back to the table, the cheese is cold and congealed. Our waitress was running around trying to do her job. The plate of cold cuts was measly and we chose to order a (rather pricey) second. Our personal fire oven was almost cold (3 poor ambers fighting in there to give a little heat) so the smore experience was a little short-lived. Thank god we were all in a good mood and laughed through the whole disappointing experience.
Jan 22nd, 2023

We came to Fire and Fromage a couple of days before Christmas. There was seven of us in the igloo (fits ten) and as we had the 4:30pm seating, the minimum spend amount was 450. The seating was for less than 2 hours so we did feel slightly rushed but the food came out quickly. We had a starter each (I had the pumpkin soup which was nice) and we then shared two fondues which came with mixed charcuterie and sourdough baguette and three steaks with potatoes and salad, which was plenty of food. They were hesitant serving us dessert (extra cost) due to the time restriction but they reluctantly gave it to us. I'd give dessert a miss though. Service was relatively efficient when required and friendly.
Dec 26th, 2022

Hi booked to go with my boyfriend and baby, got charged 70 pound, then read the reservation email stated that no children under 12! So I cancelled after few minutes, still no refund was issued, I sent 2 emails and no reply, I cannot see any phone number to call, hope I will get refund as thats certainty not a good customer service and it s lot of money for me !
Dec 25th, 2022

Fire and fromage was a fun experience - the food was good and the raclette was fun. Everything but the drinks and meats are all you can eat. The staff seemed a little flustered and informed us we got too much meat but let us keep it. It was very crowded, nearly shoulder to shoulder, to the point it was difficult to get out of the bench. You have to sit across from whomever you bring with you, you can't sit next to them, and it gets a bit loud. Our fire also needed stoking, it was basically just embers, but never did. That said, all the staff were very kind.
Dec 25th, 2022