LiFE Residential

Life Residential promised everything would be done according to our requirements, but once we paid upfront and signed the lease the property management failed to follow through. Though it was in the lease that the property would be professionally cleaned before moving in, the apartment was dirty with the previous tenants hair, filthy old bed linens, sticky counter tops, etc. I had to wait 6 months and write several emails before they put shelving in the refrigerator. The customer service is terrible despite paying over 25,000 pounds per year in rent. Please think twice before renting from this agency.
Sep 13th, 2022

Did a viewing with Matt Herring who is by far the best agent I have ever dealt with. I had a great experience and definitely felt that he went that extra step to get me the information I needed. I will definitely use Life Residential and especially Matt in the future! Thank you Matt!
Jan 4th, 2023

This agency completely overprices their rental properties! I was a tenant of theirs for a year and they make it look like they're super organised with all these different departments but they're totally incompetent.
Nov 27th, 2022

Our property manager Maquel Thomas was and continues to be extremely unresponsive and unprofessional during our 1 year contract with Whitehouse Apartments. - Property was to be professionally cleaned before moving in as stated in our contract; this was not done even after multiple emails of asking for professional cleaning even after we moved in - Repairs took months to complete; the flush on the shared bathroom was broken for months while we waited for Maquel to respond, amid other (less urgent things) that we chased for months on end with no response - Maquel told us that the landlord wanted the property back for 'family' which is why we could not extend our lease. After we managed to find a new flat, we found that our flat was up again on Rightmove, with a new contract starting one week after our contract ended - To this day (2 months after the end of our tenancy) we have not gotten our deposit back despite emails and calls to Maquel on an almost daily basis
Nov 26th, 2022

It has been more than 2 months since moving out and I still havent had my deposit returned. I have been prompt in my communications and clearly documented my move. I am really disappointed with this process, once you're a tenant you aren't a priority.
Oct 18th, 2022